Profile
NSIRetail is a private Canadian based company, that has traditionally supplied the
high-end Corporate Hospitality and Retail industry with leading edge Point-of-Sale
(NSI) hardware software and services. NSIRetail is a full service provider of advanced
technology support services, system customization, installations, and ongoing systems
support and customer education. Over the years, the company has grown from a small
firm and now is one of the leading distributors in Canada of Communications and
Retail point-of sale systems supporting clients across Canada.
NSI offers a range of products specifically suited to target the Retail Industry.
The products NSIRetail represent are IBM, Fujitsu, NCR Epson, Preh, Symbol, HP, DigiNSI
Dell Sonicwall, Cicso. NSIRetail is a full service value added re-seller of point
of sale systems. 30% of the company’s revenue comes from the sale of NSI systems;
including installation, customization, customer education and training. 45% - from
the sale of service contracts / T&M service and the remaining 25% from custom communication
services.
As a rule, NSI spends considerable amount of time on research and testing of new
products. A research and development position was introduced recently to conduct
in-house technical review and product usability tests. The company also conducts
due-diligence on potential suppliers to ensure they have sufficient resources to
provide installer training and continuous product support. Over the years, the company
has developed close relationships with the software and hardware suppliers.
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As 95% of our business is national corporate accounts NSI’s management decided to implement a toll-free 24-hour computerized VOIP call centre. The system allows
our call-centre to track all service-related issues for our customers. This allows
us to provide cost analysis on a customer-by-customer basis. We can provide a service
status report for major accounts and track any on-going problems. This program has
allowed us to accurately organize the delivery of technical support and on-site
service to our customers.
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The company’s customer base across Canada, USA and Australia has grown to more than
1000 in 2006. Some of the customers have been with NSI since inception. The range
of products represented by the company allows penetration of a number of different
market segments Retail including general retail, C-stores, grocery and specialty
retail. Many of these accounts represent “national” sales whereby NSI provides on-going
service and training across the country.
NSIRetail’s mission is to provide unsurpassed, top quality, products, services and
support to address the full-service Point-of-Sale, processing, management and data
transfer requirements challenging the retail industry. NSI targets “Total Excellence”
in each and every aspect of our business for all the markets we serve. NSI accomplishes
this by acquiring, designing, distributing and installing high quality software
and hardware, customized by NSI, to assure each customer receives an innovative technologically advanced, cost effective solution addressing their specific spectrum
of requirements.
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NSI assumes product excellence through restricting their distribution activities
to only those manufacturers which hold first place in the introduction of leading
technology and top quality products, components and consumables, targeted at the
retail industry. NSI’s criteria for approval of their suppliers include the essential
requirements of recognition as innovative leaders and unmatched recognition for
the unique combination of aesthetics, user-friendliness, reliability and durability.
These include:
- IBM & Dell
- Digipos & HP
- Epson
- Symbol Metrologic
- Preh
- Sonicwall & Cisco
- Microsoft
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NSI completes its customer driven mandate by the provision of total excellence in
customer service. NSI accomplishes this total service excellence by establishing
each customer as a client of NSI’s proprietary technical knowledge and technical
service capabilities targeted at complete, time and cost effective, ongoing system
support and customer education/training. NSI accomplishes leading quality service
provision through implementation of a Help Desk, which tracks all service related
issues for our customers.
NSIRetail's success is the ongoing result of a sincere belief that growth is the result of relentless commitment to product and service excellence as well as total customer satisfaction.
Our goal - We complete our customer-driven mandate with a goal of "Total Excellence" in customer service, accomplished by providing each of our customers with proprietary technical knowledge and technical service capabilities targeted at complete, time-effective, cost-effective ongoing system support and customer education/training.
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Our staff to serve you
- Experienced Experts - diagnosing and responding to your questions quickly
- Qualified Trainers - training you thoroughly on your system
- On-site Hardware Technicians - fixing your problems immediately
- NT Certified Technicians - answering your networking requirements
- Software Experts - technicians versed in all of the software we offer and more...
- Expert Help Desk Support - efficient answers to your questions
In the mid 1980's, our company served as an innovator in network communication,
installation of Point-of-Sale equipment and telecommunications systems. Our experience
and understanding of evolving technologies grew to the extent that we quickly earned
a reputation as a leader, serving some of the largest retailers in the world. We
were the first to develop and install tcpip banking solutions, and broadband delivery
services to the POS industry in the mid 1990's.
After more than 20 years of evolution, todays NSI is the leading provider of network
design, infrastructure installation, technology deployment, system maintenance and
strategic consulting services for all technology systems that serve the retail industry
and other multi-site organizations. NSI personnel have literally installed or supported
many major retailers from specialty stores and department stores to airports. More
importantly, we set the standard for experience, technical expertise, unparalleled
customer service and absolute reliability.
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