Managed Network Services
Managing networks is our business. We have more than 18 years of experience delivering
managed network solutions that help our customers control costs and operate more
efficiently than before.
Today, we manage over 3,700 networks for many of the world's most demanding organizations.
With NSI managing your network, you'll also benefit from:
- Flexible solutions
- From simple monitoring and notification to co-management to full outsourcing—we
can even manage third-party networks.
- Rapid fault restoration
- Network event correlation is completely automated—helping to deliver fast restoration
times.
- Cutting-edge technology
- NSI is a leader in evaluating and incorporating new technologies designed to lessen
your IT burden and help lower total cost of ownership.
Also, you will benefit from:
- 24x7 "Proactive Managed Services" and not simply monitoring of lines.
- Monitoring of VPN tunnels SSL connection status and Connectivity.
- Monitoring of mission critical System, where hosted in our Datacentre or your Strict SLA's.
- Alert to help desk after 2 minutes of a VPN or line failure.
- Tech to engage issue within 10 minutes.
- Move to resolution and advise customer help desk within 15 minutes of outage.
- 24X7 manned Help Desk
- Month End Reporting
- Detailed Help desk Incident Report
Staying on top of your network is an enterprise in itself
Successful businesses outsource to the experts.
- Help lower TCO
- Managing world-class networks is a high-maintenance, capital/resource-intensive
endeavor fraught with risk. Outsourcing to an industry leader like NSI can help
cut your TCO (total cost of ownership).
- Reliable networks
- NSI’s network is reliable, highly available, highly secure, and includes speedy
fault isolation and restoration times.
- Freedom to do what you do best
- Focus on the core areas of excellence that put your business on the map; while secure
in the knowledge that our support team is also doing what it does best—around the
clock, 365 days a year.
- State-of-the art Technology
- Staying on top of the technology curve is too expensive and resource-intensive for
many businesses. NSI has the people and expertise to efficiently evaluate and incorporate
emerging technologies.
- Reduced strain on IT
- Outsourcing cuts IT department burnout because we can help reduce the burdens of
maintenance, upgrades, staffing, and training.
- Flexible solutions
- Whatever your business requirements, NSI can accommodate them. We can even handle
third-party networks.
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We have been helping companies manage their networks for 17 years
With flexible solutions, advanced services, global reach, and cutting-edge technology
- Transport neutral
- NSI can manage your network with third-party transport providers—not just our own.
- Flexibility
- Whether you need a fully outsourced solution, would like us to co-manage your network,
or simply need monitoring and fault notification services, we can customize the
right solution for your business.
- NSI can manage a wide range of networks, including Private IP, Frame Relay, ATM,
Private Line, and VPN.
- Time-tested best practices
- For over 17 years, we have been helping to plan, design, implement, enhance, monitor,
and/or upgrade over 3,500 customer networks in over 23 countries.
- CPE maintenance expertise
- NSI delivers data and voice maintenance services for hundreds of leading companies
– our breadth of solution, national presence and outstanding track record make us
a strong partner for your business success
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Let us manage your WAN, so you can focus on core objectives
NSI has the tools and processes that can help lower WAN total ownership costs and
increase critical uptime. Our services are flexible, and scalable - everything from
simple monitoring and notification to fully outsourced solutions.
Fault isolation and restoration systems:
- Automatically detect faults and reinstate operations where appropriate
- Leverage Network Operations Centers (NOCs) to isolate and restore faults across
core, edge, and customer premise equipment (CPE)
Robust reporting:
- Allows you to outsource management and still keep control of your networks
- Delivers automatic, real-time ticket status updates by pager or e-mail
- Provides on-demand reporting via a customer Web portal
Proactive monitoring systems:
- Help ensure network continuity and reduce downtime
- Manage peak-performance bandwidth
- Constantly poll manageable network devices to determine status and proper functionality
- Issue early-warning degradation alerts before users are affected
- Respond to alarm conditions and work issues from inception to resolution
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NSI offers three levels of service
- Monitor and Notify
- Physical Management
- Full Management
For all service plans, NSI will:
- Poll devices under management every three minutes to ensure they are functioning
properly.
- Respond to alarms generated by failed polls indicating a fault condition.
- Isolate the fault condition to either your on-premise equipment or a network portion
of your solution.
- Open a trouble ticket on your behalf.
- Proactively notify you that a fault condition exists. The 15-minute Proactive Outage
Notification is backed by an SLA (service level agreement).
WAN Management: Managed Network Solutions
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Service Plans |
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Monitor and Notify |
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Fault Management |
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Monitor Network |
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Isolate Fault |
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Notify Customer of Fault |
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Restore NSI Circuit |
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Restore Non-NSI Circuit |
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Repair CPE Faults |
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Repair Logical Configuration |
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Configuration Management |
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Backup Configuration |
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Perform Network Changes |
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Track CPE/Circuit Information |
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Account Management |
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Flexible Billing Options |
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Performance Management |
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Performance Reporting |
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Security Management |
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Emergency Patching |
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Control Read-Write Access |
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Regular Password Changes |
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Other Capabilities |
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Customer Portal |
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Managed Wireless LAN - a secure, turnkey solution
Your people need mobility ASAP—and you can deliver. Our managed solution can help
meet their demands and yours: security, lower TCO, high-level network performance
and end-to-end reliability. Now you can get it all in a single, scalable, turnkey
solution—without tedious learning curves, burnt-out staffers, technology risks,
and management migraines.
Pre-assessment and Design
- Wireless LAN readiness and site analysis
- Engineering, design creation, and maintenance
Implementation and Management
- Hardware procurement and maintenance
- Deployment and design validation
- Ongoing wireless network management
- Performance reporting
Security
- Security review
- Implementation
- Authentication
Maintenance and Problem Resolution
- Upgrades and changes (per customer request)
- Consistent, coordinated detection, resolution and remediation
- Proactive SLA notification
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Protect your wireless LAN with state-of-the-art technology
Managed Wireless LAN Service features lightweight, low-cost, plug-and-play access
points. These access points act as extensions of your wireless controllers assuring
ease of deployment and minimal disruption to existing LAN infrastructure. And lightweight
access points retain no configuration data—so their theft or loss can never compromise
your network.
Inherent Access-Point Security
- Supports end-to-end encryption from the access point
- Works with all approved IEEE wireless security standards including WPA, and WPA2,
and 802.11i including:
- AES encryption
- Customer-supplied password tokens
- EAP authentication (PEAP and TLS)
- Gives you the flexibility to control when and where access is permitted
- Segments users by policy, VLAN, SSID
- Helps assure that only authorized wireless LAN devices operate within your premises
- Helps protect against unauthorized access behind your firewall
- Detects adhoc wireless devices
- Enforces “No wireless” policies within your enterprise
Simultaneous or Dedicated Air Monitoring
Rogue access point monitoring, detection and notification (Air Monitor mode) detects
wireless activity within your RF space and reacts quickly to real or potential threats.
Air Monitoring helps:
- Enforce your enterprise’s wireless security policy.
- Detect unauthorized users or wireless devices.
- Protect the LAN from malicious attacks.
Note: Managed Wireless LAN Service includes an option for wireless-enabled 802.1x
compliant RADIUS authentication appliance (customer-administered).
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